Admin Command Center

Platform health

User directory

1,213 verified

38 MFA resets queued for concierge team
14 access elevation requests awaiting compliance review
SSO drift detection paused 3 inactive tenants

Organization readiness

92% compliant

7 DSOs reconciling BAAs & insurance credentials
Quarterly attestations complete for 68 practices
Automated reminders sent to 12 overdue entities

Equipment connectivity

312 devices reporting

99 IoT gateways online • 2 failover routes engaged
Predictive maintenance triggered 5 service tickets
Firmware 2.9 rollout staged for 28 sterilizers

Incident queue

6 active

2 priority-1 login disruptions isolated to sandbox
4 provisioning delays with automated root-cause notes
Average response 11m • SLA 15m

Live system status

Track the operational heartbeat across user, organization, and equipment services.

Service	Domain	Last update	Impact	Status	Owner
Identity sync	Users	1 min ago	Auto-provisioning to HRIS & payroll	Healthy	Security Ops
Org relationship graph	Organizations	4 min ago	DSO hierarchy & practice mappings	Re-indexing	Data Platform
Equipment telemetry	Equipment	7 min ago	Realtime sterilizer & imaging feeds	Degraded	Reliability
Access policy engine	Cross-domain	45 sec ago	RBAC, impersonation, break-glass controls	Green	Platform
Lifecycle automation	Users & orgs	2 min ago	Orchestrates onboarding/offboarding playbooks	Running	Ops Engineering

Lifecycle orchestration

New DSO onboarding Workflow 19 of 24 steps • EHR sync scheduled Apr 26
On track
Practice acquisition playbook Document migration complete • Credential audit pending
Attention
Provider offboarding 5 users in grace period • Deactivate devices May 1
Scheduled
Equipment refresh kit 12 sterilizers shipping • Loaner tracking enabled
Green

Impersonation & escalations

Break-glass sessions 2 active (Finance & Clinical Ops) • Auto-expire 30 min
Review
Delegated admin requests 11 pending approvals • Dual-control required
In review
Support escalations Average triage 8m • 3 awaiting vendor response
High
Audit trails Last export delivered to compliance Apr 22
Current

Relationship management snapshot

Understand how people, practices, and equipment connect across the Practx network.

Primary entity	Linked object	Relationship	Steward	Last activity	Status
Riverbend Dental (Org)	Trios Scanner 4421	Assigned equipment	Equipment Ops	Apr 21 • Auto-calibration	Active
Jordan Price (User)	Summit Dental Collective	Delegated admin	Identity	Apr 23 • Access renewal	Renewing
Midtown Smile (Org)	Sterilizer Fleet	Maintenance bundle	Reliability	Apr 20 • Cycle variance alert	Investigate
Liz Bennett (User)	Harbor Pointe Ortho	Provider roster	HRIS	Apr 18 • Offboarding started	Critical
North Coast DSO (Org)	45 users	Organization membership	Customer Success	Apr 24 • Bulk invite upload	Stable

Upcoming workflow checkpoints

Apr 25 • Org onboarding Enable insurance enrollment sync for Bright Horizon Dental (step 14/18)
Apr 26 • Equipment go-live Push firmware 2.9 to sterilizers with auto rollback window
Apr 27 • User offboarding Finalize data retention plan for departing oral surgeon cohort
Apr 28 • Impersonation audit Review 30-day delegated admin history with compliance
Apr 30 • Executive briefing Publish cross-domain health summary to leadership workspace

Entity management workbench

Mock the flows administrators use to add identities, link practices, register devices, and coordinate appointments.

Provision user identity

Capture core user attributes, security controls, and organization alignment before activating access.

Full name Work email

Role Primary organization

Start date Status

Security requirements Enforce MFA enrollment on first login Require HIPAA compliance acknowledgement Grant temporary break-glass access (30 minutes)

Onboard organization

Outline practice relationships, compliance status, and integrations needed before go-live.

Organization name Type

Primary region Onboarding stage

Connected systems

Compliance checklist Business Associate Agreement signed Insurance credentials verified Team completed security training

Register equipment

Track device lifecycle data, installation details, and monitoring preferences.

Asset ID Model

Assigned practice Install date

Status Last service date

Monitoring preferences Enable realtime telemetry stream Auto-create maintenance tickets for anomalies Notify reliability team on sterilization variance

Coordinate appointment

Preview how scheduling captures patient needs, practice availability, and outreach follow-up.

Patient name Practice

Provider Appointment date & time

Visit reason

Outreach & reminders Send SMS reminders 48 & 2 hours prior Ship pre-visit comfort kit Trigger post-visit review request

Need deeper controls?

Launch the real Practx admin experience to configure policies, run provisioning scripts, and open vendor service requests.

Request access Explore admin services